The Woodpecker Guarantee
Our aim at Woodpecker Garden Buildings is to retail at competitive prices while maintaining the highest quality on all of our products , installations and our after sales commitment .
Due to the high volumes of product sales at Woodpecker Garden Buildings, we have to be confident that quality is consistent throughout our range to keep in line with our 5 star customer's expectations. We therefore welcome all customer feedback to ensure our high standard is maintained.
In the event of a guarantee query, please email firstname.lastname@example.org
Please ensure you include the original order or transaction reference, along with a description of the issue and pictorial evidence if possible. Your request will then be dealt with by our after sales team in a quick and positive manner .
As a general rule, our products all come with a 12 month parts guarantee as standard. If products come with an extended guarantee this is stated on each product page. Where no guarantee statement exists, the 12 month period applies.
Wherever an item has failed to live up to expectations, we will first repair it to make it as new where possible. If this cannot be done we will replace the faulty item with new.
Should you have any guarantee questions relating to a product pre-order, please contact us for assistance
High Grade Redwood Timber
All of our products are constructed using planed tongue and groove redwood timber.
We have an experienced team of skilled carpenters with over 20 years experience who love building our products.